What to do if your Roblox account is lost

Here are some suggestions and steps you can take to protect your Roblox account: 

Please make sure to also check Roblox guidelines and contact their support for more assistance here: https://www.roblox.com/support

Recovering your account

Let's look at some steps to take for getting your account back on track.

Remove Off-site Downloads or Browser Extensions

You will need to get rid of any malware before recovering your account. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again.

Run a full virus scan on your computer to remove harmful files and programs. Restart your computer and run the scan one more time to be safe.

Any browser extensions installed should be removed. Only use extensions from safe and verified websites.

Reset Your Password

Change your account's password to something that is secure and isn't easy to guess. Check out these steps on how to reset your password. 

Enable 2-Step Verification (2SV)

Enable 2-Step Verification as an added security measure for your account. This feature can be found by going to Settings > Security. For more information, see our FAQ article with all the details of this great security feature.

If resetting your password doesn't work

If resetting doesn't work and you need help getting back into your account, contact Roblox Customer Service: https://www.roblox.com/support 

If you lost items or currency on your account

Compromised accounts are eligible for a one-time recovery of inventory lost by Roblox, or their approximate value. Contact Roblox Customer Service: https://www.roblox.com/support 

Trades, deals, and scams

Roblox does not support and can not enforce or recover inventory for players making deals for items or currency outside of our official systems. You should never make a trade or purchase outside the system because the other person could trick you and back out. You can read more about Player Trading Scams.

Report players attempting to make these deals with the Report Abuse feature. Stealing accounts or items or currency is a severe violation of the Terms of Use. You can find more steps to report this here: https://en.help.roblox.com/hc/en-us/articles/203312410-How-to-Report-Rule-Violations