I made a purchase and I haven't received it

1 min. readlast update: 10.18.2023

We are sorry to hear that you experienced a problem with your recent purchase.

This usually is to do with a delay with the in-app purchase system.  Sometimes it takes a while for it to process. Please try rebooting your device and reloading the game app.

If you still have not received your purchase within 24 hours, please contact us via the game settings, with more details and a screenshot of confirmation of your payment so that our team can look into this for you.

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